We want you to receive your order as soon as possible. Below we have listed the shipping costs including packaging for Europe and the USA.
Shipping costs incl. packaging and the legal value added tax in Euro:
The online links from the parcel services:
Please take into account that we cannot send fragrances and/or flammable products by airmail through the parcel service provider according to the regulations of the International Air Transport Association (IATA).
Frequently Asked Questions
In the event that the shipment is returned to us for reasons that cannot be attributed to us (persistent absence, incorrect or insufficient delivery address, no collection at the packing station, etc.), only the item amount of the order will be refunded. The customer must bear the return and shipping costs himself.
The return shipping costs have the same value as the shipping costs. For free shipments, the standard shipping costs of the transport service provider are taken as a reference point.
Can I change my delivery address, for example to my workplace?
Yes, whenever your order has not yet been shipped. All you have to do is add a new delivery address to your address book and select this at the moment of purchase.
Even if my order has already been shipped?
This cannot be changed. The shipment must be returned to our facilities and reshipped, so you will have to pay the return and shipping costs yourself.
What if I am not at home?
The carrier will leave a notification in your mailbox. You should contact the carrier to arrange a new delivery date.
If you are sure that you will not be able to be at home at the time of delivery, we recommend that you specify a different delivery address (work, family, friend).
Can I arrange a specific delivery time?
Of course, but please bear in mind that we can only inform the transport company about your desired delivery time as a suggestion. If he already has a fixed delivery route, he cannot or will not be able to follow our instructions.
How can I calculate the delivery time for my order?
In order to calculate the delivery time, it is necessary to take into account national, regional and local holidays, as well as weather conditions that change the normal flow of road and air traffic, strikes and other special situations.
In view of these factors, the estimated processing, shipping and delivery times will be displayed on your account and on the copy of your order sent to your e-mail address after your order is confirmed, for information purposes only. This is of course only an estimate and has no warranty from our side.